Cancellation policy
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.
In certain circumstances, we may be able to cancel your order before it has been shipped. To find out if your order can be cancelled please Contact Us as soon as possible after placing your order.
We are unable to combine orders, change sizes, edit your billing or shipping details or add items to an order once it has been placed.
Distance selling legislation
Under applicable distance selling legislation or under the statutory consumer protection laws of your country/territory of residence to the extent applicable, you may have a right to cancel orders for certain items within a statutory cooling-off period. For Burberry.com orders, there is a cooling-off period of 14 days from the day after the date on which the item in question was received.
This cancellation right does not apply to certain items including (without limitation):
- Goods made to your specification or which have been clearly personalised.
- Services if we started to provide the services before the end of the 14-day cancellation period.
To cancel your order
Please provide Burberry with written notice by registered post ORFALO 71-75, Shelton Street, Covent Garden, London, United Kingdom or by email Info@orfalo.co.uk
In each case, cancellations must be within the statutory cooling-off period and include details of the items ordered, the delivery date (if applicable) and the date of receipt.
For customers in the UK or the EU, you may choose – but are not obliged – to use the model cancellation form below to notify ORFALO that you wish to cancel your order. If you choose to do so, please follow the instructions on the form.
Please note: If you cancel your order and return the item(s) using our free collection service, the free collection service will be provided in the place of a reimbursement of the original shipping charges. Please note that the free collection service is not available for the cancellation of fragrance and nail polish orders. If you cancel your order and return the item(s) using any other collection or postal service, you will be required to pay the costs of returning the item(s) and ORFALO will reimburse to you an amount equal to any original shipping charges.
Model cancellation form
Please copy and paste the form below, complete the details and return the form either by registered post ORFALO 71-75, Shelton Street, Covent Garden, London, United Kingdom or by email Info@orfalo.co.uk.
I [ (name)] hereby give notice that I cancel my contract of sale of the following goods:
SPECIFY GOODS
Ordered on DATE and/or received on DATE
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.
In certain circumstances, we may be able to cancel your order before it has been shipped. To find out if your order can be cancelled please Contact Us as soon as possible after placing your order.
We are unable to combine orders, change sizes, edit your billing or shipping details or add items to an order once it has been placed.
If your order has been shipped
- If you exercise your right of cancellation after the item has been shipped, please place the item securely in its original packaging and return it to us with your shipping note.
- Please note, the free returns service is not available for the cancellation of fragrance and nail polish orders. If you cancel your order and return the item(s) using any other collection or postal service, you will be required to pay the costs of returning the item(s).
- This is not a full statement of your rights under applicable distance selling legislation or under any statutory consumer protection laws applicable in your country/territory of residence.